Help us maintain a safe, comfortable and supportive environment for patients and their families by following our hospital visitor guidelines.
Apex Group of Hospitals welcomes the family and friends of its patients because their company often supports recovery. A hospital must also stay calm, clean and safe for everyone inside. These guidelines apply at the Borivali, Kandivali and Mulund units and help visitors support patients without disturbing their rest or treatment.
Visiting hours and timings: Visiting hours are planned so that patients get enough rest and families still have time with them. General wards and private rooms allow visits in set morning and evening slots. The Intensive Care Units (ICU, ICCU, SICU, NICU and PICU) follow stricter and shorter visiting hours because critically ill patients need close monitoring and a quiet space. Visitors should verify the timings displayed at the unit and avoid coming outside them. The nursing team may change the schedule for a patient's medical needs.
Visitor pass and entry rules: Every visitor must collect an official pass from the Apex reception desk before going to a ward. Passes help the hospital know who is inside the building, so patients stay safe and secure. In general wards and private rooms, only one visitor is allowed at the bedside at a time. A family member who stays with the patient needs an attendant pass and must show it to the staff on request.
Hygiene and infection control: Visitors must clean their hands with the alcohol-based hand rub kept at ward entrances and bedside stations, both before and after meeting a patient. Hospital patients often have weak immunity, so even a small infection can cause a setback. Anyone with a cold, cough, fever or any contagious illness is not allowed into patient areas. Such visitors are advised to wait until they recover or to speak with the patient by phone.
Children visitor policy: Young children catch infections more easily and can pick up germs in a hospital. For this reason, children under 12 years are generally not allowed in inpatient wards or critical care areas. In special situations, a child may visit, but only with the nursing supervisor's permission. Any child who is allowed in must stay with an adult at all times.
Outside food and flowers: Outside food, home-cooked meals and fresh flowers are not allowed in patient rooms. Food can affect a patient's treatment, and flowers can carry dust, pollen and germs. Patients receive meals prepared and supervised by the in-house Apex dietary team, planned around each person's medical condition. Visitors who wish to bring food for a patient should first speak with the nursing staff.
Hospital etiquette and conduct: Visitors should speak softly and keep their mobile phones on silent. Please respect the privacy of other patients and do not enter any room except the one you are visiting. Smoking, alcohol, and taking photos or videos are not allowed anywhere on hospital premises. Visitors must follow the staff's instructions at all times, especially during rounds, procedures and emergencies.
Following these simple rules helps Apex provide every patient a safe and peaceful stay. For any questions about visiting, please ask the reception desk or the nursing staff.
